Zwillingsherz is a German fashion brand from Hamburg that stands for colorful women's fashion, lovingly designed accessories, and distinctive feminine favorites.

At Zwillingsherz, you'll find women's fashion and accessories such as hoodies, sweaters, blouses, dresses, trousers, skirts, triangle scarves, scarves, hats, bags, and fashion made from 100% cashmere.

Yes, you can sign up for email notifications on the product page.

You can usually find care instructions on the product detail page of the item in the online shop - under the "Care Instructions" section.

Our products vary greatly. You can find the exact measurements/fit in the product description. We also have a size chart for you on the product detail page. If you are unsure, please contact our customer service - we are happy to help you!

You can choose to pay by Klarna invoice, PayPal, credit card (Amex, Visa, Mastercard), real-time transfer, Google Pay, Apple Pay, or gift voucher.

Once we have received your order and payment, you will receive an order confirmation from us by email.

No worries! After your order, you will receive a confirmation email from us within 24 hours. Please also check your spam folder briefly - sometimes it ends up there.

If you haven't heard from us after 24 hours, please contact our support team (info@zwillingsherz.com) - we'll be happy to help you quickly!

Once your order is on its way, we will immediately send you a shipping confirmation via email - with a DHL tracking number that allows you to easily track your package at any time. This way, you always have an eye on your shipping status.

We understand that sometimes things change! A cancellation is possible within one hour of placing the order – provided your goods have not yet been shipped.

In this case, please contact us as soon as possible: info@zwillingsherz.com or feel free to call us directly.

A prerequisite for canceling items is that your order has not yet been processed by us. However, if the order has already been processed, it will be sent to the specified delivery address. In this case, you can exercise your 30-day right of return and send the entire order back to us.

Yes, of course! You can conveniently purchase our gift vouchers digitally from us. Immediately after purchase, your personal voucher code will be automatically generated and sent to you by email - fast, uncomplicated, and ideal as a last-minute gift!

Your voucher will usually be sent to the email address provided during purchase within a few minutes. If you don't find an email, please also check your spam or junk folder. Depending on the email provider, delivery may be slightly delayed in some cases.

Zwillingsherz gift vouchers are valid for 3 years. The period always begins at the end of the year in which the voucher was purchased. Redemption is only possible on zwillingsherz.com at the end of the order process.

From the invoice date, you have 30 days to pay your invoice – so you only pay after you have received your goods. The invoice will be sent to you by Klarna via email. You can also view all your invoices at any time online or directly in the Klarna app.

If you wish to return your order, please also register the return in the Klarna app. This will pause your invoice until your return has been received by us.

Further information can be found here:
https://www.klarna.com/de/kundenservice/csc/produkteservices/zahlungsmoeglichkeiten/

Whether you can redeem multiple vouchers simultaneously depends on the type of voucher. Two discount codes cannot be combined. A discount code and a gift voucher can usually be used together, as the gift voucher is considered a form of payment. Please also note that generally only one gift voucher can be redeemed per order.

No! Registration is not required with us. You can order quickly and easily as a guest - without a customer account.

If you want to view your old orders, it's particularly easy: click on the small person icon at the top, enter your email address, and you will receive a personal one-time link directly via email – no password and no hassle.

A little tip: When ordering, make sure your address and contact details are correct and complete. This way, we ensure that your order reaches you quickly and smoothly.

Please contact our customer service as soon as possible at info@zwillingsherz.com and provide us with the correct details. We will then immediately check whether we can still correct your order in time.

Important: Once you have received the order confirmation, your order is already being processed and prepared for dispatch. In this case, subsequent changes are usually no longer possible.

Depending on the promotion or season, we offer gift wrapping. If available, it will be displayed directly in your shopping cart and can be easily selected there.

Please note: Individual gift wrapping for single items or the entire order is currently not possible.

Your order will usually be dispatched within 48 hours of receipt of payment. Shipping is handled by our shipping service provider DHL.

For national shipments, a delivery period of one to two working days applies.

Germany: €5.99
Shipping within Germany is free for orders over €200.

Austria: €9.99

EU countries and Switzerland: €15.99

Delivery to non-EU countries is possible. However, additional duties, taxes or fees may apply, which must be paid by the customer to the relevant customs or tax authorities.

You will receive an email from our shipping service provider DHL with the tracking number. This will allow you to check the current delivery status of your order at any time.

This is very annoying and should of course not happen. Please excuse the inconvenience! If an item arrives damaged, please send us an email to info@zwillingsherz.com and attach a photo of the affected item. This way, we can quickly check your request and find a suitable solution.

Please also note: If it is already evident upon delivery that the package is damaged, do not accept it if possible and inform the delivery person directly.

After dispatch, you will receive an email from DHL with your tracking number. You can use this to check the status of your order on dhl.de. If the shipment status has not changed for 7 days, we can submit a tracing request to DHL for you. The processing time is usually 7–10 working days.

First, please check your spam folder to see if the email might have ended up there. If you still can't find it, please contact our customer service.

We apologize for the incorrect delivery! If an item is missing from your delivery, please contact us directly so we can investigate the case and resolve it as quickly as possible.

If you have received an incorrect item, please initiate a regular return via "Returns & Exchanges" and add a short note stating that you received an incorrect item and wish for an exchange. Once we receive the package, we will send you the correct item free of charge.

You can find all important information about returns here.

You have the option to return your order within 30 days of receiving the goods. Please note that returns are unfortunately not possible after this period has expired.

Unfortunately, we do not refund shipping costs for the original delivery.

Processing your return can take up to two weeks after we have received the goods. However, we always process your return as quickly as possible.

For returns from Germany, we charge a return fee of €2.99, which will be directly deducted from your refund. For returns from outside Germany, you are responsible for the return shipping costs.

You also have the option to return multiple orders together in one package – in this case, the return fee will only be charged once. Please include all corresponding delivery notes so that we can clearly assign your return.

Only items that have not been worn or washed and are therefore in their original condition are eligible for a complaint.

First, we need a photo of the defective product sent by email to info@zwillingsherz.com. Once we receive the photo, we will contact you and offer a solution.

No, with natural materials like wool and cashmere, pilling unfortunately occurs very quickly due to friction. However, this is not a sign of poor quality, but is inherent in the nature of the material.

Generally, defective goods must be claimed where the item was purchased. This means: in the respective store or in the online shop where you bought the product.

Unfortunately, exchanges are not possible. To ensure you get the best possible fit, we recommend that you consult the measurements we provide on the product page when ordering. If you still need an item in a different size, you can return it and place a new order.