Accessibility
Accessibility Statement
Zwillingsherz GmbH is committed to making its online shop www.zwillingsherz.com accessible in accordance with the requirements of the Accessibility Strengthening Act (BFSG) and the Accessibility Strengthening Act Ordinance (BFSGV).
This accessibility statement applies to the online shop:
Status of compliance with requirements
Our online shop is currently partially accessible. This means that many content and functions are already usable, but individual areas do not yet fully comply with the applicable requirements for digital accessibility.
We are continuously working to identify existing barriers and gradually reduce them, so that as many customers as possible can use our online shop easily and without restrictions.
Description of the service
Through our online shop zwillingsherz.com, we offer customers the opportunity to discover, select and order fashion, accessories and other products of the Zwillingsherz brand online.
Our online shop includes, in particular, the presentation of products with images, descriptions, prices, size and color information, product search, category and filter functions, product detail pages, the shopping cart as well as the electronic ordering and payment process.
In addition, we provide information on shipping, delivery, payment, returns, cancellation and customer service, so that customers can transparently track their order and contact us with any questions.
Inaccessible content
The following content and functions may currently not be fully accessible:
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Individual images, graphics or product illustrations may not yet have fully meaningful alternative texts.
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Some controls, links or buttons may not yet be optimally tagged for screen readers.
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Keyboard operability may be limited in individual areas, for example in menus, filters, sliders or pop-ups.
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Color contrasts of individual texts, buttons or graphic elements may not yet be fully sufficient in certain areas.
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Form fields, error messages or hints in the checkout may not yet be clearly recognizable everywhere for assistive technologies.
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Individual dynamic content, such as newsletter pop-ups, filter functions or interactive shop elements, may not yet be fully accessible.
Reasons for existing barriers
Our online shop is based on a shop system with various technical extensions and third-party functions. Some barriers result from the technical structure of the system, from plugins used or from externally integrated services.
We continuously check these areas and work to further improve accessibility within the scope of technical and economic possibilities.
Planned measures
We are planning the following measures in particular:
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Review and improvement of alternative texts for images and graphics
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Improvement of keyboard operability of central shop functions
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Checking and optimizing color contrasts
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Improvement of screen reader compatibility for navigation, forms and checkout
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Review of buttons, links and form fields for clear labels
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Gradual review and optimization of used third-party elements
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Regular technical and editorial control of new content
Our goal is to continuously improve the accessibility of our online shop and to eliminate existing limitations wherever possible.
Preparation of this statement
This statement was created on April 02, 2026.
The assessment is based on an internal self-assessment of the online shop and a continuous review of typical requirements for digital accessibility in e-commerce.
Feedback and contact
If you notice any barriers in our online shop or have difficulties using our website, we look forward to your feedback.
Please contact us at:
Zwillingsherz GmbH
Modering 3
22457 Hamburg
Germany
Email: info@zwillingsherz.com
Phone: 040 / 180244115
Please describe as precisely as possible on which page or function the barrier occurred. We will review your request and endeavor to provide you with feedback promptly.
